For fully custom/bespoke pieces we can't accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.
In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at email@example.com and we will deliver a replacement free of charge.
We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge!
If you need any more help whatsoever, please don't hesitate to contact our team via email at firstname.lastname@example.org.
Our LED neon signs are made from proprietary PVC molding technology, and are mounted on high quality acrylic as backing (unless ordered to other specifications).
Do LED Neon signs consume a lot of Energy?
Our LED neon signs produce relatively no heat, are energy-efficient, and are less expensive compared to traditional glass tube neon. LED neon signs look almost identical to traditional neon ones but are much more flexible which in turn help us get a lot of customisation into your designs. One other important advantage of LED neon signs is that its colours can be changed, and a variety of effects and patterns can be programmed into the product.
Can you use LED Neon signs outdoors?
Yes, we can produce waterproof versions for outdoor events and for outdoor permanent installation. Please specify that you’d like your sign to be made for the outdoors when you submit your custom order inquiry, or choose it directly (for Outdoors) on our
What’s the typical lead time for custom orders?
All orders are made by hand in our own international production facility with the utmost care and attention to detail. Our lead times are 1 week on average, from point of payment to delivery，If you choose an urgent order, we will let you receive the product in about three days. Please be aware that because of COVID-19, regardless of shipping service used, there may be delays that are out of our control.
How do you power the LED neon signs?
All of our signs connect directly into a standard power socket (with a plug that’s specific to the country you’re shipping to) and it comes with a 12V transformer.
How long do LED neon signs last?
LED neon lights tend to last a minimum of 30,000 hours. That is equivalent to 10 years if you turn on an LED neon sign for 10 hours per day. This lifespan is 3 times longer than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary, and if within the warranty period.